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Video Tutorials of NSE 1:1 Training Topics - April 2025

Goal: Document the topics that were reviewed during 1:1 meetings with NSE's. Tasks, Dialpad <> HS, Copilot, Primary Contact, and Google Calendar Extension Addition

Key Topics:


Task Best Practices


Re-Assigning Tasks


Creating Mass Tasks


Dialpad <> HubSpot Best Practices


Google Calendar Sales Extension Addition

Knowledge Base going into some more detail, linked here


Primary Contacts

Some Customers have several contacts, we would like to know who the primary's are. This would be the person that should receive pricelists, information along those lines. 

More details in the last section of this knowledge base

  • When you go onto a contact record, on the left-hand column you will see, "Primary Contact"
  • Click this and select Yes if they are a primary, there can be multiple depnding on your customer
  • Once you select yes, you are all set, changes will be saved automatically
    • If an error was made you can select again and clear the value

Screenshot 2025-04-17 at 10.51.34 AM