Trend Advisory: IPEG-E40F-IRW2 Reported Failures

🚦Status: Under Review

Technical Support and RMA have identified a recurring pattern of reported issues involving the IPEG-E40F-IRW2 cameras.

Reported symptoms include:

• Cameras failing to power on or showing no signs of activity.
• Cameras becoming inaccessible or no longer appearing on the network.
• Cameras remaining inaccessible after standard troubleshooting, including factory resets.

These reports are being tracked together because the symptoms may overlap. At this time, we haven't confirmed whether the failures share a common cause.

Previous affected units were field-destroyed, preventing internal examination and failure analysis.

We're working to obtain affected units for in-house testing to determine whether an identifiable failure pattern exists. One unit has already been received for evaluation.

No root cause or corrective action has been confirmed at this time.

If a customer reports similar symptoms:

• Direct the customer to Technical Support for troubleshooting and evaluation.
• Don't assume the camera has a hardware defect based on these symptoms alone.
• Don't speculate on firmware, hardware revisions, or possible causes.
• Don't promise a firmware update or permanent fix.

Technical Support is tracking these incidents and will provide updated guidance as more information becomes available.

The trend has been documented and related support tickets have been linked for ongoing tracking. Further findings will depend on the results of internal testing.