Recorder Password Reset
Learn how to reset the password on an NVR or HDVR using the "Lost Recorder Password" form on our website.
Need to reset a recorder password? Complete the form below.
Note: You will need the Serial Number for each device you are attempting to access.
Recorder Password Reset - FAQs
Do I need to upload a photo ID if I'm an authorized ICR dealer?
No, as long as we can locate your profile in our database, there is no need to upload your ID.
Can my customer complete the password reset form?
Yes, as long as they can provide the S/N of the recorder and upload a photo of their face near their government-issued photo ID
When do the daily codes expire?
The daily codes are only good for the day they are requested.
What happens if I complete the form on a non-business day (ie. Saturday or Sunday)?
Our Tech Support team will send daily codes for the following business day.
How do I reset the password on an ICR camera?
You can reset the password on a camera by clicking the Reset button on the camera itself (usually located on the bottom of the camera).
How will I know the password reset form has been submitted successfully?
The following message will pop up on your screen: “Your request was successfully submitted.”