IC Realtime's Tools and Resources
This article explains how our Help Center and ICR Companion App can assist you through setup, installation, troubleshooting, and more!
Support Articles
| Download ICR Companion | Apple (App Store) |
| Download ICR Companion | Android (Play Store) |
| ICR Companion App | Use the Companion App in a Browser |
| ICR Help Center | Knowledge Base of Support Articles |
ICR's Tools and Resources - FAQs
Why should I check the Help Center before calling Tech Support?
With all of the information curated by our support team, you may find exactly what you need and save yourself some time!
What if I can't find the information I need in the Help Center?
Feel free to contact our Tech Support team directly:
Email: support@icrealtime.com
Call: (866) 997-9009 (#2)
Where can I download the Companion App?
Please see the links and QR codes above for Apple and Android phones.
Can I use the Companion App in a browser?
Yes, please see the “ICR Companion App” link above.
Do I have to create a separate login for the Companion App?
No, you can access the information without logging in.
Note: If you submit a support ticket, it will ask for your email address.
Where can I submit a support ticket in the Companion App?
The “Support tab.
What does the Accessory Selector do?
Once you have chosen your equipment, it will assist you in finding all of the necessary components for a successful install.
What does the Storage Calculator do?
It allows you to easily calculate video storage and HDD capacity requirements.