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Trend Advisory: Dinger-Pro-2 Low Audio 

🚦Status: Ongoing Monitoring

Summary

Technical Support and RMA have received multiple reports of abnormally low audio on some Dinger Pro 2 doorstations.

In some cases, replacing the existing doorbell transformer has improved the audio. If replacing the transformer doesn't resolve the issue, an RMA may be necessary.

Current Status

We've received fewer complaints about this issue recently, although RMAs are still being processed for affected units in the field.

It's possible the issue was more prevalent in the initial production batch and has since been corrected, but we haven't confirmed that.

Sales Guidance

If a customer reports low audio on a Dinger Pro 2:

  • Direct them to Technical Support for troubleshooting.

  • Replacing the existing transformer may improve the audio.

  • If replacing the transformer doesn't resolve the issue, Support can assist with an RMA.

  • Don't assume all Dinger Pro 2 units are affected or that the issue has been resolved in newer units.

Current Recommendation

Continue following the existing troubleshooting and RMA process for affected units.

Technical Support and RMA will continue monitoring reports to see whether the issue persists or becomes less common.